

AI only works well when it understands your business. In this session, you’ll learn how to create your Business Wiki—a centralized knowledge base that captures your brand voice, SOPs, team structure, and guest experience standards. You’ll leave with a customizable template and a clearer sense of how AI can act like a smart assistant that actually knows how your business runs.

Before you scale AI, you need to know what’s already happening. This audit helps you uncover where AI is already being used (intentionally or not), where it’s creating risk, and where your biggest opportunities are hiding. You’ll walk through a practical framework to evaluate your tools, workflows, and team readiness—so you can move forward with eyes wide open.

The right tools will save you time. The wrong ones will drain it. In this session, you’ll learn how to assess AI tools based on your specific needs—not hype. We’ll walk through real STR use cases, compare assistant vs. agent models, and help you build a shortlist of tools that match your workflows. You’ll leave knowing exactly what to test next—and what to skip.

Join hundreds of other STR professionals who are moving from overwhelm to optimization.
Presented by Heather Bayer and the VRF B-School Team
No hype. No fluff. Just what works!

Building a community of excellence in the short-term rental industry with a mission to inspire and educate rental owners, managers, and teams with a curriculum that fosters Trust, Responsibility, and Hospitality while nurturing long-lasting professional relationships for mutual success.
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