Next class intake starts on July 13th, 2026
Stop Watching AI Happen.
Start Leading It.
The only AI training built specifically for short-term rental professionals.
Seven weeks. Practical tools. Real results!
Whether you manage one property or a hundred.
The AI Ambassador Certification Program empowers short-term rental operators and team leaders to confidently adopt, integrate, and champion AI tools that streamline operations, eliminate busywork, and unlock new growth.
TRUSTED BY PROPERTY MANAGERS AND INDEPENDENT HOSTS ACROSS
NORTH AMERICA, THE UK, AND AUSTRALIA
Having worked with Heather as a trusted mentor for the past year and a half I’ve used her sage and practical advice and the VRF resources to grow my STR business with intention. Currently incorporating AI into the business with Heather’s guidance and support of the STRaiT Chat Community is helping me to create effective and measurable strategies for growth and outstanding hospitality. Highly recommend.
Regular meetings and Heather's insights have been priceless. She immediately saw the holes in my web site and value offered and through consistent communication and assignments on both our parts, we are almost done correcting the gaps. I even got a new business inquiry by tweaking a few key areas and we're not done yet!
You're running a thriving STR business.
But keeping up is getting harder.
You've tried adding tools and software. The chaos never really stops because tools alone aren't the answer. Strategy and leadership are!
That’s where the AI Ambassador comes in.
This program trains one person on your team (or you) to become your company’s AI Champion — the person who understands where AI fits, how to implement it responsibly, and how to lead others with confidence.
Who it this for?
Built for the full spectrum of STR professionals
Whether you're running a growing property management company or building something exceptional on your own this programme meets you where you are.
PROPERTY MANAGEMENT COMPANIES
Lead AI across your whole operation
You manage a team, a portfolio, and the expectations of multiple owners. This programme helps you become the person who brings AI in strategically not chaotically and builds the systems that scale with you.
Property managers with teams of any size
Operations leads ready to future-proof their role
Company owners who want to scale without more overhead
Team leaders building internal AI capability
INDEPENDENT HOSTS
Run smarter with the tools you already have
You are the business. You handle everything, and AI can give you back hours every week. This programme shows you exactly where to start, what to prioritise, and how to work with cleaners, contractors, and guests more effectively using AI.
Independent hosts with 1– 20 properties
Self-managing owners ready to work smarter
Hosts coordinating cleaners and maintenance contractors
Anyone who wants a practical roadmap, not hype
Begin Your Journey Here
JOIN THE UPCOMING CLASS TO BECOME YOUR COMPANY'S
AI Ambassador
Take advantage of our 7-week intensive training providing a step-by-step approach to understanding, integrating, and cheerleading the shift to leveraging the power of AI in your short-term rental business.
Join Our Next Intake For
New AI Ambassadors
>> REGISTRATION NOW OPEN <<
Next AI Ambassador Course Access Begins
July 13th, 2026
What You’ll Gain
Business Performance:
Reduce repetitive work across guest
comms, marketing, and operations
Build AI-powered systems that run
consistently without micromanagement
Track measurable time and cost savings from week one
Create an AI Business Brain that makes
every AI output sound like you
Career Impact:
Position yourself as an AI leader in the STR
industry
Earn a professional certification that proves your expertise
Open new opportunities for consulting, leadership, and influence
Bring your team or contractors along with confidence
Personal Growth:
Master the most in demand skill in
hospitality today
Reclaim hours every week to focus on growth, not firefighting
Build genuine confidence, not just
awareness, in using AI
Leave with a plan you can start executing immediately
Introducing The Instructor for Your Journey
Heather Bayer
Co-founder, Vacation Rental Formula Business School
Heather spent 25 years owning and managing a 250+ property management company. She's trained thousands of property managers worldwide, hosted the longest-running STR podcast since 2014, and now leads the movement to bring responsible, practical, and hospitable AI into the vacation rental industry.
What makes this programme different: Heather doesn't teach AI theory. She teaches what works, the systems, frameworks, and mindsets she has tested on real businesses, with real operators, producing real results.
The AI Ambassador Certification Program
Seven weeks. One transformation.
Each week combines a live teaching session with a practical workshop — so you leave every module with something you've actually built and tested in your business.
PRE-WORK
Setup, Orientation & Getting Started with Claude
Released the week before week 1.
Set up your Claude account, complete your AI readiness self-assessment, and arrive at opening week ready to go.
>> Outcome: You'll have Claude configured and your starting point mapped before the course begins
Week 1:
AI Foundations, Mindset & Getting Started
Separate myth from reality. Understand what AI actually is, how it works in an STR context, and build the leadership mindset that makes everything else work.
>> Outcome: You'll approach AI with confidence and know exactly where it fits in a business like yours
Week 2:
Building Your AI Brain
AI gives generic output because it knows nothing about your business. This week you'll build your Business Brain, a structured document covering your vision, business overview, customer avatars, brand voice, and core workflows, and activate it inside Claude.
>> Outcome: You'll have a living Business Brain document loaded into Claude, so every AI conversation starts with context about your business
Week 3:
The Business Audit
Where is AI already in your business? Where are the gaps? Where are the real opportunities? You'll run a structured audit using Claude as your thinking partner and leave with a clear evidence based picture of your AI readiness.
>> Outcome: A completed AI Opportunity Audit, your personal roadmap for the rest of the programme
Week 4:
Workflow Analysis
Trace your real workflows step by step. Identify the friction points and bottlenecks where AI can assist, automate, or augment, and build a prioritized recommendation brief grounded in your actual operations.
>> Outcome: An AI opportunity brief you can act on immediately, whether you have a team or you're working solo
Week 5:
Communication & Influence
AI works best when the people around you are on board. This week covers three relationships: guests, your small ecosystem of cleaners and contractors, and (for PMC operators) your team. You'll learn how to pitch AI to sceptics, tailor your message, and handle resistance without losing momentum.
>> Outcome: A one-page AI Communication Plan and the skills to bring others along with you.
Week 6:
Ethical AI, Trust & Safety
Move from asking what AI can do to asking what it should do. You'll apply the THRIVE framework, Trust, Hospitality, Responsibility, Innovation, Vibrant Environment, to build guardrails that protect your guests, your owners, and your reputation.
>> Outcome: You lead AI adoption with integrity, with clear principles and safeguards built into your business
WEEK 7:
Final Activation Workshop:
Your 30/60/90 Day AI Rollout Plan
We’re confident you’ll see real results, time saved, clarity gained, and systems improved within your first 30 days
Our 30-Day Confidence Guarantee
If after completing the first module and live workshop you don’t feel this program is helping you lead AI adoption in your business, simply let us know within 30 days of the program , and we’ll refund your investment. No questions, no hassle.
We built this program to remove overwhelm, not add to it.
You take the step; we take the risk.
Companies We Work With
Frequently Asked Questions
Q. Do I need to be tech-savvy to join?
A. Not at all. This programme is designed for real-world STR professionals, not programmers. You'll learn everything step by step, and we use Claude as the primary AI tool — which is designed to be conversational and approachable. If you can write an email, you can use Claude.
Q. I manage my properties on my own. Is this really for me?
A. Yes — and you're exactly who the Cohort 2 programme was redesigned for. Independent hosts often get the most immediate value because the time savings show up directly in your own week. Every exercise has a solo operator pathway, and the Business Brain framework is particularly powerful when you're the only person who holds all the knowledge about your business.
Q. Which AI tool does the programme use?
A. Claude (by Anthropic) is the primary tool taught throughout the programme. All demonstrations, workshops, and the Business Brain activation use Claude. The principles are platform-agnostic, and companion guides for Gemini (Google) and Copilot (Microsoft) are provided for those using those platforms.
Q. How much time does it take each week?
A. The Core content is designed to take no more than 90 minutes per week, plus the live workshop session. Each week also has optional Go Deeper content for those who want to go further. You won't be overwhelmed — that was a key lesson from Cohort 1 and a deliberate design decision for Cohort 2.
Q. Will I receive a certification?
A. Yes. You'll receive the official AI Ambassador Certification upon completion, verifying your expertise and your ability to lead AI adoption in an STR business.
Q. Can my team members join too?
A. We recommend one certified AI Ambassador per organization to lead your AI adoption strategy effectively. If you'd like to discuss multi-seat arrangements, reach out directly.
REGISTRATION NOW OPEN
For Our July 13th, 2026 Intake
Your business won’t wait for AI to slow down and neither should you.
Become your company’s AI Ambassador and unlock the clarity, confidence, and competitive edge the industry’s top performers already have.
📘 FREE GUIDE:
AI-Powered SOPs for STR Operators
Standard Operating Procedures:
AI-POWERED
Turn chaos into clarity.
Learn how to build living, auto-updating SOPs that save hours, boost consistency, and scale with your short-term rental business.
Inside, you'll uncover:
Create SOPs in minutes, not days
Eliminate bottlenecks with smart automation
Keep your team aligned—even during peak season
👉 Grab the guide and get your time back.
Building a community of excellence in the short-term rental industry with a mission to inspire and educate rental owners, managers, and teams with a curriculum that fosters Trust, Responsibility, and Hospitality while nurturing long-lasting professional relationships for mutual success.
© 2026 MOSO Partnership Inc.
All Rights Reserved.